Privacy policy
PRIVACY POLICY
Last updated: October 4, 2026
This Privacy Policy describes how denviq LLC, operating under the Denviq brand (“Denviq,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our online store, purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).
Denviq’s online store is operated through Shopify.
For purposes of applicable data protection laws, denviq LLC is generally the controller of personal information collected in connection with our store and Services, except where another party acts as an independent controller under its own privacy notice.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Denviq and our Services.
Information You Provide Directly
We may collect information you provide to us, including:
• Name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order and transaction information.
• Products purchased or returned.
• Customer account information, where applicable.
• Communications with customer support.
• Return, refund, or cancellation requests.
• Reviews, feedback, or other content you choose to submit.
• Marketing preferences and communication preferences.
Payment Information
Payments are processed through Shopify and applicable payment service providers.
Payment providers may collect and process payment card, wallet, billing, authentication, and transaction information necessary to process your payment.
Denviq does not necessarily receive or store your complete payment card information.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with our online store, we and our service providers may automatically collect information such as:
• IP address.
• Device type and device identifiers.
• Browser type and settings.
• Operating system.
• Network information.
• Pages and products viewed.
• Search activity.
• Cart activity.
• Checkout activity.
• Purchase activity.
• Referring websites or sources.
• Approximate location derived from technical information where permitted.
• Date, time, and duration of interactions with our Services.
• Information about how you interact with our website, advertisements, and communications.
This information may be collected through cookies, pixels, tags, web beacons, software development kits, server logs, and similar technologies.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing Our Services
We use information as necessary to:
• Process and manage orders.
• Process payments.
• Arrange fulfillment and shipping.
• Provide order confirmations and shipping updates.
• Deliver products.
• Process returns, refunds, and cancellations.
• Provide customer support.
• Maintain customer accounts where applicable.
• Respond to questions and requests.
Security and Fraud Prevention
We may use personal information to:
• Verify transactions.
• Protect customer accounts.
• Detect and prevent fraud.
• Identify suspicious or unauthorized activity.
• Protect the security and integrity of our website and Services.
• Enforce our terms and policies.
Customer Communications
We may use your information to communicate with you about:
• Orders.
• Payments.
• Shipping.
• Returns and refunds.
• Customer service requests.
• Account or security matters.
• Changes to our Services or policies.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
• Send promotional emails or other marketing communications.
• Measure marketing performance.
• Understand customer interests.
• Improve advertising relevance.
• Measure the effectiveness of advertisements and campaigns.
Where consent is legally required, we will request the appropriate consent before using personal information for applicable marketing or advertising purposes.
You may unsubscribe from promotional email communications using the unsubscribe option provided in those communications.
Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.
4. LEGAL BASES FOR PROCESSING
Where applicable data protection law requires us to identify a legal basis for processing, including under European data protection law, we may rely on one or more of the following:
Performance of a Contract
We may process personal information when necessary to process your order, receive payment, arrange delivery, provide customer support, process a return or refund, or otherwise perform our contract with you.
Legal Obligations
We may process information when necessary to comply with applicable legal, tax, accounting, regulatory, fraud-prevention, or other legal obligations.
Legitimate Interests
Where permitted by law, we may process information when necessary for legitimate business interests, such as:
• Operating and improving our store.
• Protecting our business and customers.
• Preventing fraud and misuse.
• Maintaining website and information security.
• Understanding the performance of our Services.
• Providing effective customer support.
We rely on legitimate interests only where those interests are not overridden by your applicable rights and freedoms.
Consent
Where required, we may process information based on your consent, including for certain marketing, advertising, cookies, or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
5. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our Services.
These technologies may be used to:
• Maintain your shopping cart.
• Remember preferences.
• Enable checkout functionality.
• Keep the website secure.
• Prevent fraud.
• Understand website usage.
• Measure website performance.
• Provide analytics.
• Measure advertising.
• Support marketing and personalization where permitted.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will request consent through the privacy controls made available on our website.
You may also be able to manage your privacy preferences through our website controls and your browser settings.
Disabling certain essential technologies may affect the operation of the website.
6. ABANDONED CART AND CHECKOUT COMMUNICATIONS
Where permitted by applicable law, and where any required consent has been obtained, we may use information about your cart or checkout activity to remind you about an incomplete purchase.
You may opt out of applicable promotional communications using the method provided in those communications.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide our Services.
Recipients may include:
• Shopify and related ecommerce service providers.
• Payment processors and financial service providers.
• Fulfillment and order-processing providers.
• Warehousing and logistics providers.
• Shipping and delivery carriers.
• Customer support and communications providers.
• Website, cloud, hosting, and security providers.
• Analytics providers.
• Marketing and advertising providers where permitted.
• Professional advisers such as accountants, consultants, insurers, or legal advisers.
We may also disclose personal information:
• When you request or consent to the disclosure.
• When necessary to fulfill or deliver your order.
• To investigate or prevent fraud or security incidents.
• To comply with applicable laws, regulations, court orders, or legal processes.
• To protect our legal rights, customers, employees, business, or Services.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
Service providers may process personal information according to contractual obligations and, where applicable, their own privacy notices.
8. SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information when you visit our store, interact with the website, create or use an account where available, make a purchase, or otherwise use Shopify-powered features.
Information submitted through our store may therefore be transmitted to and processed by Shopify and other providers involved in operating our ecommerce Services.
Depending on the Shopify services and privacy settings enabled for our store, Shopify may process information for purposes including ecommerce functionality, security, fraud prevention, analytics, personalization, and other platform services.
Where applicable, your privacy choices regarding cookies, advertising, or data sharing may be managed through privacy controls provided on our website.
9. THIRD-PARTY SERVICES AND WEBSITES
Our Services may contain links to or integrate with services operated by third parties.
Third parties may have their own privacy policies and practices.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.
We encourage you to review the applicable privacy notice before providing personal information directly to a third-party service.
10. FULFILLMENT AND INTERNATIONAL SHIPPING
To fulfill and deliver orders, personal information necessary for fulfillment may be provided to fulfillment providers, warehouses, logistics providers, and delivery carriers.
This information may include:
• Customer name.
• Shipping address.
• Phone number where necessary for delivery.
• Order details.
• Product information.
• Other information reasonably required to fulfill or deliver the order.
Because our fulfillment and shipping providers may operate internationally, information required to fulfill an order may be processed in countries other than the country where you live.
11. USER-GENERATED CONTENT
Our Services may allow customers to submit reviews, testimonials, feedback, or other content.
If you voluntarily submit content for publication in a public area of our website, that content and any information you choose to include may become publicly available.
Please do not include confidential, sensitive, medical, financial, or other private information in content intended to be public.
12. CHILDREN’S PRIVACY
Our Services are intended for adults and are not directed to children.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has improperly provided personal information to us, please contact us at support@denviq.com so that we can review the matter and take appropriate action.
13. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You should not send passwords, complete payment card information, medical records, or other highly sensitive information through unsecured customer-support communications.
14. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
The appropriate retention period may depend on factors including:
• The nature of the information.
• The purpose for which it was collected.
• Our ongoing relationship with you.
• Legal, accounting, tax, and regulatory requirements.
• Fraud-prevention and security requirements.
• The need to establish, exercise, or defend legal claims.
• The need to resolve disputes.
• Contractual obligations.
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate and permitted by law.
15. INTERNATIONAL DATA TRANSFERS
Denviq operates an online business based in the United States and uses service providers that may operate in multiple countries.
As a result, personal information may be transferred to, stored in, or processed in countries outside the country where you live, including the United States and countries in which our ecommerce, payment, fulfillment, technology, and shipping providers operate.
Data protection laws in those countries may differ from those in your country.
Where applicable law requires safeguards for international transfers, we and our applicable service providers will use legally recognized transfer mechanisms or other appropriate safeguards as required.
16. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These rights may include the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request portability of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable law provides such a right.
• Appeal certain decisions regarding privacy requests where applicable law provides such a right.
• Lodge a complaint with an applicable data protection or supervisory authority.
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before completing certain privacy requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact:
support@denviq.com
Please describe the privacy right you wish to exercise and provide enough information for us to identify your request.
Do not send passwords or complete payment card information when submitting a privacy request.
17. EEA, UK, AND SWITZERLAND PRIVACY RIGHTS
If European, United Kingdom, or Swiss data protection law applies to our processing of your personal information, you may have additional rights under applicable law.
Depending on the circumstances, these may include rights of:
• Access.
• Rectification.
• Erasure.
• Restriction.
• Data portability.
• Objection to processing based on certain legitimate interests.
• Objection to direct marketing.
• Withdrawal of consent.
Where you object to the processing of personal information for direct marketing purposes, we will stop using your personal information for that purpose as required by applicable law.
Where processing is based on consent, you may withdraw that consent without affecting processing lawfully carried out before withdrawal.
You may also have the right to lodge a complaint with the competent data protection or supervisory authority in the country or region where you live, work, or believe a violation occurred.
We encourage you to contact us first so that we have an opportunity to address your concern.
18. UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law and whether it applies to Denviq, these rights may include:
• Accessing personal information.
• Correcting personal information.
• Deleting personal information.
• Obtaining a portable copy of certain information.
• Opting out of certain targeted advertising.
• Opting out of certain sales or sharing of personal information as those terms are defined by applicable law.
• Appealing certain privacy-request decisions.
Where legally required and applicable to our activities, we will provide the necessary methods for exercising these rights.
19. MARKETING PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in applicable marketing messages.
You may also contact us at:
support@denviq.com
Please note that even after opting out of promotional communications, you may continue to receive transactional or service communications relating to your orders, payments, deliveries, returns, refunds, security, or customer-support requests.
20. AUTOMATED SYSTEMS AND FRAUD PREVENTION
We and our service providers may use automated technologies to assist with fraud prevention, payment processing, security, risk assessment, and protection of our Services.
Payment processors and other third-party providers may make certain decisions according to their own systems and policies.
Where applicable law provides rights concerning automated decision-making that produces legal or similarly significant effects, those rights will apply as required by law.
21. REQUIRED INFORMATION
Certain personal information is necessary for us to enter into or perform a purchase contract with you.
For example, we generally need sufficient contact, shipping, order, and payment information to process and deliver an order.
If required information is not provided, we may be unable to process a transaction, deliver an order, or provide the requested service.
Information identified as optional does not need to be provided unless you choose to do so.
22. PRIVACY REQUEST VERIFICATION
To protect customer information, we may take reasonable steps to verify the identity of a person making a privacy request.
The information required for verification will depend on the nature of the request and the information involved.
Where permitted by law, we may decline or limit requests that we cannot reasonably verify, that are fraudulent, or that are otherwise subject to a legal exception.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
• Our business practices.
• Our Services.
• Technology.
• Service providers.
• Legal or regulatory requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and take any additional steps required by applicable law.
We encourage you to review this Privacy Policy periodically.
24. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Denviq
Operated by: denviq LLC
Email: support@denviq.com
Customer Support Phone: +1 505-201-4324
Our customer support team may operate remotely. Customer support contact information does not necessarily represent a physical retail or return location.
Please do not send product returns to any company, mailing, or registered-agent address unless our support team specifically provides that address as the authorized return destination for your order.