Terms of service
TERMS OF SERVICE
OVERVIEW
This website and online store are operated by denviq LLC, a limited liability company registered in the State of New Mexico, United States, operating under the DENVIQ brand.
Throughout the website, the terms “DENVIQ,” “we,” “us,” and “our” refer to denviq LLC.
These Terms of Service (“Terms”) govern your access to and use of the DENVIQ website, online store, products, services, features, and related content (collectively, the “Services”).
By visiting our website, using our Services, creating an account, or purchasing a product from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not use our website or purchase products through our store.
SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION
By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
If you permit a minor to access our website through a device or account you control, you are responsible for their activity to the extent permitted by applicable law.
When using our Services or placing an order, you may be required to provide information including your name, email address, phone number, billing information, payment information, and shipping address.
You agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality and security of any account credentials associated with your use of our Services.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to accurately display and describe the products available through our online store.
Product colors, appearance, packaging, and other visual characteristics may vary slightly depending on your device, screen settings, lighting, manufacturing updates, or other reasonable factors.
We may update product descriptions, specifications, pricing, availability, packaging, or other information where reasonably necessary.
We reserve the right to discontinue products or limit quantities available to a person, geographic region, or jurisdiction where reasonably necessary and permitted by applicable law.
Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise covered by mandatory consumer protection laws.
SECTION 3 – HEALTH AND PRODUCT USE INFORMATION
Certain DENVIQ products are designed for pregnancy, maternity comfort, wellness, or related personal use.
Information provided on our website, including product descriptions, articles, images, instructions, FAQs, advertising, and other content, is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, treatment, or prenatal care.
Always follow the instructions, warnings, and safety information provided with the applicable product.
If you have concerns about your pregnancy, fetal health, symptoms, medical condition, or whether a product is appropriate for you, you should consult a qualified healthcare professional.
Do not delay seeking professional medical care or disregard medical advice because of information displayed on our website or information or readings obtained from a product.
In an emergency or if you believe you may be experiencing a medical emergency, seek appropriate emergency medical assistance.
SECTION 4 – ORDERS
When you submit an order through our website, you are making an offer to purchase the selected products.
We may decline, cancel, or limit an order where reasonably necessary, including because of:
Incorrect pricing or product information;
Suspected fraud or unauthorized transactions;
Product availability issues;
Shipping restrictions;
Payment authorization problems;
Technical errors; or
Material errors in the order information provided.
If payment has already been collected for an order that we cancel, we will issue an appropriate refund to the original payment method.
An automated order confirmation acknowledges receipt of your order. Acceptance and fulfillment remain subject to payment verification, product availability, fraud screening, and other legitimate processing requirements.
Please review your order information carefully before submitting your purchase.
Customer cancellation rights and requests are governed by our Refund & Return Policy and any mandatory rights available under applicable law.
SECTION 5 – PRICES, CURRENCY, TAXES, AND PAYMENTS
Prices, discounts, promotions, and product availability may change from time to time.
The price applicable to your purchase will generally be the price displayed at checkout when the order is submitted, except where an obvious technical or pricing error has occurred.
Prices may be displayed or charged in different currencies depending on your location, market, payment provider, or store settings.
Applicable shipping charges, taxes, customs duties, import charges, or other required charges will be disclosed where applicable and where required by law.
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their services may also be subject to their own terms and privacy practices.
SECTION 6 – SHIPPING AND DELIVERY
Shipping, delivery destinations, processing times, estimated delivery times, tracking, customs, and related matters are governed by our Shipping Policy.
Delivery dates and transit times displayed on our website are estimates unless expressly stated otherwise or required by applicable law.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays, transportation disruptions, incorrect address information, or other unexpected events.
If your order appears to be significantly delayed, damaged in transit, or lost, please contact us at support@denviq.com so we can investigate and provide the appropriate assistance.
Nothing in this section limits any mandatory delivery or consumer rights available to you under applicable law.
SECTION 7 – RETURNS, REFUNDS, CANCELLATIONS, AND CONSUMER RIGHTS
Returns, refunds, cancellations, exchanges, and claims involving damaged, defective, or incorrect products are governed by our Refund & Return Policy.
Our commercial return policy does not replace, restrict, or exclude mandatory consumer rights that may apply in your country or region.
Where applicable, consumers in the European Union may have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable legal conditions and exceptions.
Any additional return period voluntarily offered by DENVIQ is provided in addition to, and does not reduce, mandatory statutory rights.
Customers should review our Refund & Return Policy for detailed instructions before returning a product.
SECTION 8 – INTELLECTUAL PROPERTY
The content available through the DENVIQ website, including our brand names, logos, text, graphics, images, videos, designs, layouts, product descriptions, and other materials, is owned by, licensed to, or lawfully used by DENVIQ and may be protected by applicable intellectual property laws.
You may access and use our website for lawful personal and non-commercial purposes.
Unless permitted by applicable law or authorized by us in writing, you may not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or create derivative works from protected website content.
DENVIQ names, logos, designs, and related brand elements may not be used without appropriate authorization.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to tools, applications, payment processors, shipping providers, analytics providers, social platforms, and other services operated by third parties.
We do not necessarily control these third-party services.
Your use of third-party services may be subject to the applicable provider’s own terms, policies, and privacy practices.
To the extent permitted by applicable law, DENVIQ is not responsible for the independent policies, practices, availability, or operation of third-party services.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
The presence of a third-party link does not necessarily constitute an endorsement by DENVIQ.
We are not responsible for the content, availability, privacy practices, products, or services of independent third-party websites.
If you access a third-party website, your use of that website is subject to the third party’s applicable terms and policies.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides e-commerce technology and infrastructure that enables us to operate our online store.
Products purchased through the DENVIQ store are sold by denviq LLC unless expressly stated otherwise.
Shopify provides technology and infrastructure for the store but is not the seller of DENVIQ products.
Certain Shopify-powered features may also be subject to applicable Shopify terms and privacy practices.
SECTION 12 – PRIVACY
Personal information collected through our website and Services is handled in accordance with our Privacy Policy.
Because our online store is powered by Shopify and uses third-party service providers, certain information may be processed by Shopify or other providers where necessary to operate our store, process payments, fulfill orders, prevent fraud, provide customer support, perform analytics, or provide other Services.
Please review our Privacy Policy for more information regarding the collection, use, disclosure, retention, and protection of personal information and the privacy rights that may be available to you.
SECTION 13 – FEEDBACK, REVIEWS, AND USER CONTENT
If you voluntarily submit feedback, suggestions, reviews, photographs, videos, ideas, testimonials, or other content to DENVIQ, you confirm that you have the necessary rights to provide that content.
You must not knowingly submit false, misleading, unlawful, defamatory, abusive, obscene, malicious, or infringing content.
Where permitted by applicable law, you grant DENVIQ a non-exclusive right to use, reproduce, display, publish, adapt, and distribute content you voluntarily submit for purposes related to operating, improving, and promoting our Services.
Any compensation, free product, discount, or other incentive associated with a review or endorsement must be disclosed where required by applicable law.
SECTION 14 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct such errors and update information when reasonably necessary.
Where permitted by applicable law, we may cancel or adjust an order affected by an obvious pricing, technical, or product information error.
If an affected order has already been paid and is canceled, the applicable amount will be refunded to the original payment method.
SECTION 15 – PROHIBITED USES
You may use our website and Services only for lawful purposes.
You may not use our website or Services to commit fraud or other unlawful acts; provide intentionally false or misleading information; infringe intellectual property or privacy rights; attempt unauthorized access to our systems; interfere with website security or functionality; distribute malware or malicious code; send unauthorized spam; unlawfully harass or harm others; impersonate another person or entity; scrape or commercially exploit protected content in violation of applicable law; circumvent security measures; or otherwise violate applicable laws or regulations.
We may restrict or terminate access to our Services where we reasonably determine that these Terms have been materially violated.
SECTION 16 – WEBSITE AVAILABILITY
We make reasonable efforts to maintain the availability, security, and proper operation of our website.
However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.
We may temporarily modify, suspend, restrict, or discontinue portions of the website where reasonably necessary for maintenance, security, technical, legal, or operational reasons.
SECTION 17 – DISCLAIMER OF WARRANTIES
Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, consumer protection, or other legal right that cannot lawfully be excluded or limited.
To the fullest extent permitted by applicable law, and except for rights that cannot legally be excluded, we do not guarantee that our website will always be uninterrupted, timely, secure, or error-free.
Product-specific warranties, where offered, do not replace any mandatory statutory rights available to consumers.
SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, DENVIQ and denviq LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
Nothing in these Terms restricts mandatory consumer rights, remedies, statutory guarantees, or other protections available under applicable law.
SECTION 19 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless denviq LLC and its affiliates, officers, employees, agents, contractors, licensors, and service providers from reasonable claims, losses, liabilities, or costs resulting from your unlawful use of the Services, material violation of these Terms, or infringement of another person’s rights.
This section applies only to the extent permitted by applicable law.
SECTION 20 – TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where a user materially violates these Terms, engages in unlawful or fraudulent activity, or threatens the security or integrity of the Services.
Provisions that by their nature should survive termination will remain applicable after termination.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 22 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other applicable policies displayed on our website, constitute the terms governing your use of the relevant Services and purchases from our store.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or other legitimate requirements.
The current version will be published on our website.
Changes will apply prospectively to the extent required by applicable law and will not remove rights that have already accrued to a customer where such rights cannot lawfully be removed.
SECTION 24 – GOVERNING LAW AND CONSUMER PROTECTIONS
To the extent permitted by applicable law, these Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles.
However, if you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under the laws of your country or region and that cannot legally be waived by contract.
Any jurisdiction or venue provision in these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms requires a consumer to waive a mandatory right to bring or defend a claim in a court or forum available to them under applicable consumer law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms, your order, or your use of the DENVIQ website may be sent to:
DENVIQ
Operated by: denviq LLC
State of Registration: New Mexico, United States
Customer Support Email: support@denviq.com
Customer Support Phone: +1 505-201-4324
Website: denviq.com
Business Mailing Address:
1209 Mountain Road Place NE
Albuquerque, NM 87110
United States
Please contact support@denviq.com before sending any return. Our business mailing address should not be treated as a return address unless our support team specifically instructs you to send a return there.
Our customer support team may operate remotely. Customer support and business mailing information does not necessarily represent a physical retail location.