Refund policy
At Denviq, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
30-Day Return Policy
We offer a 30-day return policy.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the same condition in which it was received.
- Be returned in its original packaging.
- Include the order number or other valid proof of purchase.
To request a return, contact us at:
Email: info@denviq.com
Please do not send any item back before receiving return instructions and approval from our support team.
Items returned without prior authorization may not be accepted.
Change-of-Mind Returns
If you request a return because you changed your mind, ordered the wrong product, selected the wrong size, or no longer want the item, you are responsible for the return shipping costs.
Original shipping charges, customs duties, import charges, and applicable taxes are non-refundable where permitted by law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at:
info@denviq.com
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and packaging.
After reviewing your request, Denviq may provide an appropriate resolution, which may include:
- A replacement.
- A refund.
- Return instructions.
- Return shipping assistance where applicable.
If the issue is determined to be caused by an error on our side or a defective product, we will provide the appropriate resolution at no additional cost to you.
Sale and Final Sale Items
Sale items may be returned under the same conditions stated in this policy unless the item was clearly identified as Final Sale before purchase.
Items clearly marked as Final Sale cannot be returned.
Gift cards are non-refundable.
Exchanges
We do not guarantee direct exchanges.
The fastest way to receive a different item is generally to request a return for the original item. Once the return has been approved, you may place a new order for the replacement item.
Order Cancellations
You may request cancellation of your order within 12 hours of placing the order.
Cancellation requests are not guaranteed after an order has entered processing, fulfillment, or shipping.
To request cancellation, contact:
info@denviq.com
Please include your order number in your request.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Refunds are generally processed within 10 business days after approval.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed after your refund was approved, please contact us at:
info@denviq.com
Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or exclude any mandatory consumer rights that apply to you under the laws of your country or region.