Shipping policy
At Denviq, we aim to provide reliable and transparent shipping for every order.
We currently ship to the following countries:
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
Free Shipping
We currently offer free standard shipping on orders shipped to the countries listed above, subject to the availability of the shipping service for the destination.
Delivery Delays
Delivery dates are estimates.
Denviq is not responsible for delays caused by circumstances outside our reasonable control, including:
- Customs processing.
- Shipping carrier delays.
- Severe weather.
- Public holidays.
- Incorrect or incomplete shipping information.
- Unexpected international events.
- Transportation disruptions.
If your order appears to be significantly delayed or lost in transit, please contact us so we can investigate the shipment with the carrier and determine the appropriate next step.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply where a reshipment is possible.
Processing and Delivery Times
Orders are generally processed within 1–2 business days.
After processing, estimated delivery times are:
United Kingdom: 5–10 business days
United States: 6–12 business days
Canada: 6–12 business days
Australia: 6–12 business days
New Zealand: 6–12 business days
Delivery times are estimates only and are not guaranteed. Delivery may take longer due to customs procedures, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.
The estimated delivery period begins after the order has been processed and shipped.
Contact
For shipping questions, please contact:
Denviq
Email: info@denviq.com