Shipping policy
SHIPPING POLICY
At DENVIQ, we aim to provide clear, reliable, and transparent shipping information for every order.
This Shipping Policy explains our order processing, shipping, tracking, delivery, and international shipping practices.
SHIPPING DESTINATIONS
DENVIQ currently ships to eligible destinations including:
• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• Germany
• France
• Italy
• Selected other European and international destinations
Shipping availability depends on the products in your order and your delivery address.
The most accurate availability for your specific destination will always be displayed at checkout. If your country or region cannot be selected during checkout, we are currently unable to ship that order to that destination.
FREE SHIPPING
We currently offer free standard shipping to eligible destinations where shown at checkout.
Any applicable shipping charge will be clearly displayed before you complete your purchase.
Promotional or free shipping offers may be changed or discontinued for future orders. This will not affect orders that have already been placed.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and public holidays.
Processing times may occasionally be longer during periods of high demand, holidays, product availability issues, fraud or payment verification, or other exceptional circumstances.
Once an order has entered processing or fulfillment, cancellation or modification may no longer be possible. Please review our Refund & Return Policy for additional information.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on the destination, shipping carrier, product, customs processing, and other factors.
Estimated delivery times may be displayed at checkout, in your order confirmation, or through your tracking information.
All delivery timeframes are estimates unless expressly stated otherwise or required by applicable law.
Delivery estimates begin after order processing and may vary depending on the destination and carrier.
TRACKING YOUR ORDER
When tracking is available, tracking information will be sent to the email address provided with your order after shipment.
Tracking information may take some time to update after a shipment has been handed to the carrier.
In some cases, an order may be shipped in more than one package. If this occurs, you may receive separate tracking information for each shipment.
INTERNATIONAL ORDERS, CUSTOMS, AND IMPORT CHARGES
International orders may be subject to customs processing, import taxes, duties, VAT, or other charges depending on the destination and applicable local laws.
Where such charges are not collected at checkout, they may be assessed by local customs authorities or other relevant parties.
Customers are responsible for charges that are legally payable by the recipient unless otherwise stated at checkout or required by applicable law.
Customs processing may also affect delivery times.
DELIVERY DELAYS
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
• Customs processing
• Carrier delays
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect or incomplete shipping information
• High seasonal shipping volumes
• Unexpected international or logistical events
If your order appears to be significantly delayed, please contact us at support@denviq.com so we can investigate the shipment.
Nothing in this Shipping Policy limits any mandatory delivery rights or remedies available to you under applicable consumer protection law.
LOST PACKAGES
If your tracking information indicates that your package may be lost in transit or if your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@denviq.com.
We will review the tracking information and, where appropriate, contact the shipping carrier or fulfillment provider to investigate.
Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at support@denviq.com.
Please include your order number and, where possible, clear photographs of the package and affected product so we can investigate and assist you.
Your statutory rights regarding damaged, defective, or non-conforming products are not affected.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information during checkout.
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at support@denviq.com.
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
If a shipment is returned, delayed, or requires reshipment because of incorrect or incomplete information supplied by the customer, reasonable additional shipping charges may apply where permitted by applicable law.
DELIVERY CONFIRMATION
A shipment may be considered delivered when the carrier records the package as delivered to the address provided with the order.
If tracking shows your package as delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any carrier delivery notice before contacting us.
If the package still cannot be located, contact us at support@denviq.com and we will assist with reviewing the shipment.
MULTIPLE PACKAGES
Some orders may contain products fulfilled from different locations and may therefore arrive in separate packages or at different times.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless this was clearly disclosed and agreed to during checkout.
CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.
Where applicable consumer law provides you with additional rights regarding delivery delays, non-delivery, damaged products, refunds, or cancellation, those rights remain unaffected.
CONTACT US
If you have questions about shipping, tracking, or delivery, please contact:
DENVIQ
Operated by: denviq LLC
Customer Support Email: support@denviq.com
Customer Support Phone: +1 505-201-4324
Website: denviq.com
Business Mailing Address:
1209 Mountain Road Place NE
Albuquerque, NM 87110
United States
Please do not send returns to our business mailing address unless our support team specifically provides instructions authorizing a return to that address.
For return instructions, please review our Refund & Return Policy or contact support@denviq.com.